Existing Order

If you’d prefer to speak with one of our friendly customer service team or sales team you can call us on these numbers:

Sales Line: 0115 965 9900 - Monday to Friday 9.00am – 4.00pm

Customer service: 0115 965 9900 - Monday to Friday 9.00am – 4.00pm

Calls are charged at a local rate from a BT landline. Other phone operators’ charges or calls from mobiles may vary

Please note your call may be recorded for training or monitoring purposes. Transcripts may be available on request.

Due to social distancing requirements at work we currently have fewer people available to answer telephone calls and therefore telephone opening hours are regrettably restricted. To avoid queuing and for quicker response times please use the help form above by selecting "existing order" or "enquiries".

We apologise for any inconvenience in contacting us via our exceptionally busy telephone lines. 

Please use the "Contact us" form at the top of the page by selecting "existing order" or "enquiries".

We aim to get back to you within 48 hours of receipt (this does not include weekend or Bank Holidays).

This may increase during peak periods.

You can write to us at:

Customer Care Team
elbec Garden Buildings
at Brookfields Garden Centre
431 Mapperley Plains
NOTTINGHAM
NG3 5RW