Free UK Mainland Delivery: Our free delivery applies to the vast majority of the UK Mainland. We do our utmost to try and provide free delivery, however there are some areas that may attract an additional delivery surcharge. The postcodes affected will vary across products. Please refer to the individual product pages for details of any delivery surcharges that may be due by using the "delivery cost checker" or "request a delivery date".

With a minority of our products some distant UK mainland locations may not be serviced or there may be a delivery charge.

Examples where you may expect a delivery surcharge

Shire products:

England - Free Delivery

exceptions are;

the South West including TA, DT and BH postcodes

the North East including NE, TS, DL, DH and SR postcodes

the North West including FY, PR, BB, CH and LA postcodes

the West Midlands SY postcodes

Wales - Charges apply

Scotland - Charges apply 

No delivery to BT, IV, KW, PH19-44, PA 20-78

Mercia Products - Delivery Only

England and Wales Free Delivery

Scotland - Free Delivery

exceptions are;

the Highlands including AB, BT, CF, DD, DG, DT6, DT7, DT8, EH, EX, FK, G, GY, JE, IM*, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TA, TD, TQ , TR and Isle of Wight

Delivery to Northern Ireland and Ireland are chargeable

 * IM Area - For Mercia Log Cabins only there is no delivery to this area

Mercia Products - Installation Only

There is an additional surcharge in additional to the relevant delivery surcharge for Mercia above for the following areas:

AB, CF, DD, EX, IV, LL, PA, PH, PL, SA, TR, TQ

PLEASE NOTE: On Mercia products there is no installation service to these areas:

BT, KW, GY, JE and IM and Isle of Wight

Forest Garden Products

Usually Free Delivery to the UK Mainland excluding Northern Ireland

Grange Garden products

Usually Free Delivery to the UK Mainland excluding Northern Ireland

Elite Greenhouses

Free Delivery  to England and Wales

Free Delivery to Glasgow and Edinburgh districts

Please check for all other areas in Scotland

Delivery to Ireland, Isle of Wight / Man or the Channel Island: There are some products where we deliver to some of these areas. Where we do deliver to these areas the information appears on the individual product page and there will usually be a charge. Where no information is offered for deliveries to these areas, it is always worth emailing or calling us to check if this is possible.

Some useful information below on our delivery service:

48 hour delivery: This service is offered on our Mercia products (there may be a few postal codes where this is not possible). You will need to select the appropriate date on the individual product page.

Delivery Timescales: These timescales vary depending on the product, manufacturer and seasonal demand. The individual product pages show the delivery timescale for that product.

Delivery dates:
Mercia:
You have the option to request a delivery date for these particular products on the individual product pages.

Shire products:
You have the option to request a delivery date for these particular products on the individual product pages.

Forest products: 
You have the option to request a delivery date for these particular products on the individual product pages.

All other products:
A delivery date is offered either by text, telephone or email.

If you are in any doubt for further information and clarification regarding delivery information and delivery surcharges please contact our Sales Team prior to placing your order on 0115 965 9900 (Monday to Friday 9.00am to 5.00pm) or email in to customercare@elbec.co.uk

What size is the delivery vehicle? The vehicles are usually flatbed lorries about the same size of a Dustbin cart. Please ensure you advise us if there are any access issues to your property. There are occasions when our manufacturer can arrange for a smaller vehicle.

Will the Driver require help unloading? No, the drivers will not request any help with the unloading of your order.

Will I need to sign for my order? We would prefer if you were present to sign for your order as this would allow you to check the product is what you ordered and to allow you a quick cursory check of the product. If you will not be available on the day of delivery you will need to either email us confirming that your order can be left and that you accept liability or you can leave a signed and dated note in a prominent position for the driver advising that the order can be left and that you accept liability. In both instances your order can only be delivered kerbside. (ie a safe location adjacent to the main roadway, but off any public highways).

If I order more than one item will they be delivered at the same time? As we use different manufacturers who have many warehouses when ordering more than one item this may mean that the items are delivered at different times. Generally if you order from the same branded name these will arrive at the same time but if they are different branded names they will be separate deliveries. On the product page and during the checkout stage you’ll be supplied with the information on how the product you’ve ordered will be delivered.

Can I have a different delivery address to the billing address? Yes, we understand that there are occasions that this needs to happen.

I want to order now but do not want by delivery within the timescales quoted? We can postpone your delivery date. You’re able to do this at the time of order or you can drop us an email once you have ordered. You will find that with most of our products you are in control of your own delivery date.

Will the driver take my order through my property? Sorry, the driver is not insured to take your order through your property.

My order has not arrived and the delivery timescales has passed? Please contact us straight away. A manufacturing or delivery issue may exist of which we're unaware.