Delivery

IMPORTANT: WE ARE OPEN, DELIVERING AS ADVERTISED AND OPERATING A CONTACTLESS DELIVERY SERVICE.

ALL DELIVERIES ARE DELIVERED TO KERBSIDE OR DRIVEWAY. All of the Forest products are delivered flat packed, (other than fence panels which are delivered fully constructed)direct to your home, and are supplied with a set of instructions to support assembly.

To protect both you and our drivers, we request that you remain within your property while they complete the delivery.

Our teams are working hard to ensure your order is delivered within the timescale indicated on the product page. Please note lead times are counted in working days (Monday – Friday) excluding Bank Holidays.

Please note that neither elbec nor Forest will be able to supply any further information on your order during this timescale.

Your order will be dispatched by the manufacturer Forest Gardens. If you have ordered more than one item, they may arrive at different times.

Booking Delivery

You will be contacted towards the end of your timescale by Forest/their Courier with a delivery date. If this date is not convenient you can reply to the message to book a more convenient delivery date. The delivery timescales are as stated on the product page.

The delivery timescales to these areas may be extended.
AB1, AB10,-AB16, AB21-AB25,AB30-AB39, AB41-AB45, AB51-AB56, CA1-CA28, CO1-CO16, DD1-DD10, DG1-DG14, DG16. DH1-DH9, DL1-DL17, DT3-DT7, EH1-EH2,EH10-EH1-EH49,EH51-EH55, EX1-EX24,EX31-EX38, FK1-FK21, G1-G5,G11-G15,G20-G23,G31-G34,G40-G46, G51-G53,G60-G69,G71-G78,G81-G84, IP1-IP33, IV1-IV28,IV30-IV32,IV36,IV40,IV54,IV63, KA1-KA30, KW1-KW14, KY1-KY16, ML1-ML12, NE1-NE1-NE49,NE61-NE70, NR1-NR35, PA1-PA38, PE30-PE37, PH1-PH26, PH30-PH41,PH49-PH-PH50, PL1-PL35, SR1-SR8, TA20, TA22, TD1-TD15, TQ1-TQ14, TR1-TR20,TR26-TR27, AND TS1-TS29.

We are sorry but Forest do not deliver or offer an assembly service to the following Postal Codes:
BT1-BT99, GY1-GY9, HS1-HS9, IM1-IM9, IV41-IV56, JE1-JE5, KA27-KA28, KW15-KW17, PO30-PO41, PO49, TR21-TR25.

Prior to Delivery

Once you have a confirmed delivery date if you provide us with a mobile number, we can confirm the day before delivery if your delivery will be morning or afternoon.

Upon Delivery

Your order will be delivered kerbside or on your driveway. Due to health and safety, and insurance liabilities, the driver will not be able to take your goods to the back of your property but – upon request – may place the product at the side of the house if there are no access issues. This is to avoid risking damage to your property while delivering to an unsafe location. We will not be able to go through your property.

We recommend against arranging for a third party to install the product before its delivery and checking that all parts are present, and we cannot be held liable for any third-party costs caused by delays

Installation

This option will extend the leadtime by up to 3 weeks.

If you have selected the installation option your product and installation of your product may be on different days. Once you have been given a delivery date by Forest's delivery team you will then be contacted by their installation team to confirm your installation date and the process. Please note: the installation team will require a minimum of 2' clearance all the way around your building and the installation team will not be able to enter through your property.